Delivery and returns

How long will shipping take?

If your order is placed before 2pm (UK Time) Mon-Fri, we'll do our very best to ensure that it is shipped out to you on the same day.

Orders are sent via Royal Mail. Your order should usually be with you within 1-2 working days.

My order hasn't arrived, what can I do?

Your shipment confirmation email will include details on how to track your order.

If you order hasn't arrived 2 days after the estimated delivery date, please contact help@canosu.com.

Do you deliver to my country?

Currently we only deliver to the UK.

Can I pick up orders from you?

Sorry, we don’t offer order collection up from our premises.

Can I return my order and get a refund?

We have a 30 day return policy subject to the following conditions:

  • To return an item it must not have been opened.
  • Items must be returned in the original packing they were delivered in, to ensure they arrive back to us undamaged.
  • You will receive a full refund for purchase amount of items returned, however delivery fees will not be refunded.
  • You must return the item via a royal mail tracked service to the below address and email us the tracking number and order number(s) for the item(s) you are returning. You must do this within 30 days from the day the item was delivered. The delivery cost of returning the item will not be refunded.

Return Address

Canosu
PO Box 563
EX1 9TU